Open Positions

PRIMARY JOB RESPONSIBILITIES:

Host responsibilities include, but are not limited to:

• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact.
• Takes part in the daily inspection of equipment and fills any applicable documentation.
• Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.  
• Answers basic questions regarding the operation of the park and ropes course.
• Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
• Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite.
• Coaches, screens, and assesses participants through observation and guest interaction.
• Delivers briefings to groups of participants in a clear, confident manner
• Demonstrates the core values of The Forge: Lemont Quarries in guest and staff interactions.
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘choose your own challenge’ philosophy.
• Reports to park Leads and Managers, works closely with other Hosts and Guides to ensure clear and consistent communication and services to guests.
• Helps other Hosts, Guides, and park leadership to drive performance and efficiency, while maximizing guest satisfaction.
• Shows good stewardship of park equipment and facilities. 
• Can/will be directed to complete tasks such as basic cleaning and inspection of Explorer equipment.
• Responsible for the facilitation of activities including but not limited to: Archery, Laser Tag, Paddlesports, Ax Throwing, Kids Adventure Zone, Kids Jump Zone, Archery Golf, Gold Panning, and Mini Golf.  
• Will be responsible for checking in guests at various checkpoints, selling products and offerings out of the Gift Shop

QUALIFICATIONS AND REQUIREMENTS:

• Must be 15+ years of age
• Must complete host training
• Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
• Communication skills and basic public speaking skills and confidence to deliver direction to guests
• The ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback.
• Can retain information relating to the park and equipment with attention to detail in order to assist with inspections.
• Must be punctual and responsible with the ability to consistently show up for scheduled shifts.
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. The job may require employees to be outside for the entirety of a shift.
• Basic computer literacy to assist with guest check-in and assistance at POS locations. 
• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods

SCHEDULING AND STAFFING:

• Ideal candidates should be able to dedicate a minimum of 20 hours a week between Memorial Day and Labor Day  including nights and weekends (depending on their start date)
• Must be able to work weekends in the Fall.

PRIMARY JOB RESPONSIBILITIES:

Climb + Zipline Guide responsibilities include, but are not limited to:

• Works both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards
• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact
• Consistently works to create a positive and productive work environment through teamwork, receptivity to feedback, and continuous improvement practices. 
• Demonstrates The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy
• Coaches, screens, and assesses participants through observation and guest interaction
• Facilitates fun and safe guest experiences both on the ground and at height through coaching mechanisms, knowledge, and interactions.
• Delivers briefings to groups of participants in a clear, confident manner
• Performs daily inspections involving the traversal of course components and documentation of course and related equipment
• Follows LOPs, SOPs, and safety regulations and by keeping oneself informed of current events, site practices, and safety concerns.  
• Reports to Managers and Supervisors. Work closely with other Guides and Hosts to ensure clear and consistent communication and services to guests
• Helps other Climb & Zipline Guides, Exhilarate Hosts, and park leadership to drive performance and efficiency to maximize course throughput and customer satisfaction
• Demonstrates course stewardship and assists in course, equipment, and site maintenance when directed to. Includes cleaning, repair, inventory, and inspection.
• If 21+, may be eligible to work barback shifts at park events

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18+ years of age*
• Must be within all participant requirements of the Climb & Zipline Adventure Ropes Course (stg-forgeparkscom-staging.kinsta.cloud/participant-requirements)
• Must attend and pass a paid 5-day 40-hour training session 
• Must pass a skills assessment after training (written and practical)
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift
• Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height.
• Requires a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
• Ability to easily adapt to changing needs and requirements
• Near boundless energy, enthusiasm, and passion for your work
• A high level of self-awareness and receptivity to coaching and feedback

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

SCHEDULING AND STAFFING:

• Must be able to dedicate a minimum of 3 shifts a week between mid- June and mid-August including nights and weekends.

• Ideal candidates will have some availability though October.  

*Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training*

PRIMARY JOB RESPONSIBILITIES:

The Group Sales Representative develops, implements, and continually evaluates the sales and outbound strategy for assigned areas, with short- and long-term goals that support the mission of The Forge: Lemont Quarries.  

Responsibilities include, but are not necessarily limited to: 

• Research potential clients through a variety of sectors to build a database of corporate and educational prospects. 
• Establish targeted campaigns that focus on a multi-channel approach (emails, calls, social media,  and correspondence). 
• Achieve weekly and monthly goals for outreach to specific industries and organizations throughout the market.
• Turn the prospects and inquiries into qualified leads for The Forge: Lemont Quarries
• Work with clients to build out their adventurous day at the park including activities, entertainment, and educational opportunities.  
• Be able to speak to the product offerings at The Forge: Lemont Quarries to give the client clarity on 
• Any additional duties as needed

QUALIFICATIONS & REQUIREMENTS:

• Proven background in inside sales
• Confident and comfortable in working with guests and colleagues of all backgrounds
• Ability to multitask and manage time efficiently 
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing 
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office. Experience with HubSpot is a plus. 
• High school diploma or equivalent required

SCHEDULE REQUIREMENTS:

• Ability to work a rotating schedule 
• Some evenings and weekends required

PRIMARY JOB RESPONSIBILITIES:

• Responsible for Whalon Lake Kayak Rentals opening, closing, and operational procedures (keyholder).
• Knowledge and proficiency in Kayaking, including but not limited to: proper paddling techniques and kayaking safety standards.
• High customer service
• Acts as supervisor during regular operations
• Handles bookings, retail sales etc. and instructs guests on the use of equipment. Addresses guest escalations as needed.
• Communicates weekend second shift staffing needs to Lemont Quarries Operations activities scheduling staff
• Consistently communicates with members of The Forge leadership team regarding operations, any pending concerns, guest escalations, activity materials needs, and/or any other needs related to the successful operation of the activity
• Ensures all assets associated with the activity are in good working order and are properly secured when not in use. Keeps working areas organized, neat, and tidy
• Maintains inventory of all assets and reports maintenance issues and needs to The Forge leadership team in a timely manner. Works with management to ensure there’s no misuse of company property or theft
• Informs management of any/all incidents; if necessary, reports said incident within 24 hours of its occurrence
• Trains and coaches new team members as needed
• Will be responsible for following Lemont Quarries Operations cash policies.  These include safe management, change requests, and preparing deposits daily.  

EXPECTATIONS:

• The position will require you to work alone 2 - 3 days a week, must be a self starter and work well with little to no immediate supervision.  

• Facilitates an open and welcoming work environment by being inclusive and professional with employees and guests

• Maintains an intimate knowledge of emergency, local, and standard operating procedures (as determined by the company) as well as current events, activities, and offerings to facilitate staff and guest interactions
• Communicates with all employees and guests in a respectful and professional manner
• Holds themselves and others accountable for their actions and sets the example for expected performance and behaviors
• Takes direction and responsibility for task initiation and completion
• Treats employees, peers, and guests in a fair and consistent manner
• Is open and accepting of constructive feedback from employees, peers, & leadership
• Ensures all employees adhere to conduct, guidelines, and employee expectations set by The Forge
• Timely addresses performance or behavior that falls below acceptable standards or fails to serve the success of the individual, team, or company
• Documents any and all employee disciplinary action within 24 hours of addressing any issue
• Submits all required documentation including end of day reports, timesheet approvals, sales reports, etc. in a timely manner

QUALIFICATIONS AND REQUIREMENTS:

• Must be at least 18 years of age*
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to reach, climb, lift, and pull a minimum of 50 pounds, as well as standing for extended periods
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods 
• Has exceptional decision-making, risk management, and customer service skills, an astute attention to detail and the ability to work calmly under pressure
• Possesses a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
• Ability to easily adapt to change and think on their feet. 
• 1+ year of supervisory / management experience preferred
• Familiarity with Google Suite is preferred (GChat, Gmail, Google Docs etc.)
• Current CPR / First Aid training & certification is preferred
• Though kayaking in rain is acceptable, this role requires communicating to guests that kayaking during thunder or lightning is not recommended for safety reasons.

SCHEDULING AND STAFFING:

• Whalon Lake Supervisor is a seasonal PT position that will require Thursday - Monday commitment between Memorial Day and Labor Day.
• Must be able to work weekends in the Fall 
• Ideal candidates will be available through October 

*The position requires an individual to run an off-site location alone and be responsible for a cash operation.  

PRIMARY JOB RESPONSIBILITIES:

Host responsibilities include, but are not limited to:

• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact
• Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.  
• Answers basic questions regarding the operation of the park and ropes course
• Assisting guests as they check-out, utilizing our point-of-sale system for both retail and F&B offerings
• Collect payment for drinks served and balance all receipts
• Ensure proper preparation and presentation of all F&B offerings
• Have knowledge of spirits/beer/wine, the ability to maintain an appealing and Guest-ready bar area and have outstanding service ability
• Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
• Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
• Assess patrons and follow Dram shop law and state regulations in proper alcohol service.

• Screens, and assesses guests through observation and guest interaction

• Demonstrates the core values of The Forge: Lemont Quarries in guest and staff interactions
• Reports to F&B Lead and Managers, works closely with other event staff to ensure clear and consistent communication and services to guests
• Shows good stewardship of park equipment, facilities, and product
• Can/will be directed to complete tasks such as cleaning and breakdown
• Will assist with event or concert check in procedures 
• Dependent on size of event or concert, may be asked to help with parking lot duties  
• Will occasionally act as traffic attendant for Boyer Road crossing  

QUALIFICATIONS AND REQUIREMENTS:

• Must be 21+ years of age
• Prior experience selling alcoholic beverages in a club/concert venue preferred but not required
• Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
• Communication skills to be able to deliver information in a clear and professional manner
• Has the ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback
• Must be punctual and responsible with the ability to consistently show up for scheduled shifts
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job may require employees to be outside for the entirety of a shift
• Basic computer literacy to assist with guest check-in and assistance at and POS location
• Availability to work on nights and weekends
• IL BASSET certification

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods
• Must be able to work weekends, holidays and nights.  
• Ideal candidates should be able to dedicate a minimum commitment of at least 75% of our event series.

PRIMARY JOB RESPONSIBILITIES

Reporting to the Maintenance Manager, the Facilities Technician will be responsible for completing various janitorial duties, preventative maintenance, and improvement tasks throughout The Forge: Lemont Quarries. The ideal candidate will be well versed in general maintenance tasks and help create a clean and inviting environment for park guests.

Key Responsibilities Include:

• Participating in the hands-on efforts of the maintenance team; successful candidates enjoy turning a wrench!
• Maintain park cleanliness including restrooms, containers, guest seating areas, and other areas as needed
• Prioritize tasks assigned from the Maintenance Manager to ensure the safe and efficient operation of the business
• Monitor guest amenities during park operating hours including water refill stations and trash receptacles
• Maintaining park facilities and completing work orders, including but not limited to woodwork, plumbing, and vehicle maintenance
• Assisting the Programming team with pre and post event operational needs
• Assisting the groundskeeper to clear trails and maintain the park.
• Carrying out inspections of the facilities to identify and resolve issues. Promptly notify management if unable to complete a required repair.
• Keeping maintenance logs and reports on daily activities
• Complying with all health and safety policies, and suggesting updates when necessary.
• Performing other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

• Proven experience in facilities maintenance and groundskeeping.
• Solid understanding of plumbing, carpentry, electrical systems, etc.
• Ability to keep track of and report on work projects and activities
• Excellent communication and interpersonal skills
• Ability to maintain equipment, facilities, and grounds in all weather conditions
• A high level of self-awareness and receptivity to coaching
• Availability to work varied shifts inside and outside the park, including evenings, weekends, and holidays when necessary

• Energetic, creative, and passionate in the way you work and work with all staff to create a “bought-in” culture that lives and breathes excellence in the everyday adventure
• Ability to pitch in at all levels; everyone at The Forge believes there is no room for a “not my job” attitude
• Ability to easily adapt to changing needs and requirements
• Well-versed in modern computing platforms and be proficient in using Google Workspace and Microsoft Office

PHYSICAL AND SCHEDULE REQUIREMENTS

To be successful in this position, you must be available to work a full-time schedule with additional weekend and holiday hours as needed to address immediate concerns and peak season maintenance issues that may arise. 

Additionally, because our business is the operation of an outdoor adventure park, you must be willing to work in all seasonal outdoor weather conditions as management and operational duties may require. This means that you must be willing and able to climb onto park facilities such as cargo container structures and park attractions as necessary and lift and carry a minimum of 50 pounds.

A WORD OR TWO ABOUT OUR CULTURE

The Forge: Lemont Quarries is the premier destination for authentic outdoor recreation in Chicagoland. Our vision is to exhilarate, entertain, and educate our guests while holding ourselves to keeping our promises to restore and preserve the natural environment of our park, deliver innovative and one-of-a-kind recreational experiences, provide engagement through attractions, and foster a communal commitment to mental and physical well-being. Our team and our patrons are deeply dedicated to the promotion of an active, outdoor lifestyle. We are an open, inclusive workplace and welcome applicants who bring diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity, and world views.

LEGAL DISCLOSURES

The Forge: Lemont Quarries Adventure Park provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Forge complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Forge is an employer that participates in the E-Verify program.